Senior Business Operations Analyst

Bengaluru, Karnataka   |   Full Time

UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence, be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon, Deliveroo, Talabat, HungerStation, Jahez etc. in the most simple manner.

At present, we are processing nearly 3 million transactions every month and partnered with 12,000+ restaurants across India and the Middle-East. The most defining aspects of our work are related to — consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily basis. 

We are looking at someone who can own the complete data functioning and drive business intelligence of all business-related functions—Sales, Marketing, Partnerships, etc.

What you will do:

  • Be a part of driving business decision-making by building an analytical solution/framework to keep a track of business performance and drive business intelligence for multiple target geographies

  • Curate data points from multiple touchpoints—Sales CRM, Call center tool, Inbound marketing tools, etc, to create dashboards and reports

  • Organize/Prepare/Manage data and conduct quality checks to ensure that the analysis dataset is updated

  • Responsible for building and driving data frameworks—lead prioritization, segmentations, sales funneling, decision trees, different types of regressions, clustering, Forecasting, etc for multiple geographies

  • Comfortable with stakeholder management across all functions of the company—Sales, Partnerships, Marketing, Operations, Finance, Product


We are looking for someone who has:

  • 3+ years of experience in analytics

  • Structured problem solving abilities and strong analytical thinking

  • Excellent communication skills, both written and verbal; ability to articulate the problems and roadblocks to relevant stakeholders within the company

  • Ability to create deliverables in Excel and PowerPoint , Optimization techniques (linear, non-linear), and knowledge of VBA, Excel Macro programming, Data Studio. 

  • Proficiency and hands on knowledge of SQL and excel is a must to have

  • Great presentation skills

  • Solution orientation and self-drive

  • Desire to work in a fast-paced, challenging environment where you need to push yourself all the time


Nice to haves:

  • Prior experience in a fast pace organization is a plus

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