Technical Content Writer

Bengaluru   |   Full time

UrbanPiper offers an integration layer that powers the operational efficiency of 1000’s of restaurants across India for selling online through their own white-labeled platform or any of the leading food aggregator platforms — Swiggy, Zomato, UberEats, Foodpanda, Scootsy, etc.

At present, we are processing nearly 2 million transactions every month. By the end of this year, we will be growing this number to 10 million. The most defining aspects of our work relate to — consistency, reliability, scalability and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily basis. 

We are looking forward to building a team of individuals who will be at the center of creating an effective, evolving and sustainable practice of capturing all the important technical knowledge and IP at UrbanPiper.

You will:

  • Ensure that stakeholders both within and outside the company have access to a consistent set of knowledge artifacts – documents, videos, presentations, etc.

  • Define the structure of the knowledge graph relevant for private and public consumption of information.

  • Check-in regularly with the leads of the tech, operations and sales teams to understand the gaps and need for relevant topics.

  • Manage the pipeline of artifacts to be created, updated or removed.

  • Plan and conduct interviews with relevant team members to understand workflows, processes, features, etc – to build your pipeline of artifacts.

We are looking for someone who has:

  • 2+ years relevant technical writer experience at a product-driven company

  • Familiarity with document management systems.

  • Experience of working with markdown as well as rich text editors.

  • Someone who has set up or contributed significantly to a document knowledge bank.

  • Someone who has worked (writes, format, organize) with technical documentation, specifically, API docs, Markdown, etc.

  • Understanding of information architecture.

  • Worked and is comfortable in an individual contributor role.

  • Demostrable excellence in verbal and written communication.

  • Capability of driving and managing inter-personal engagements as part of the workflow to gather insights required for building and evolving a good knowledge base.

  • Understands the basics of technical documentation related to feature and workflow specs + API documentation.

  • Good knowledge of creating document templates for different scenarios.

Nice to haves:

  • Familiarity with DITA and structured authoring principles.

  • Experience working with translated content or internationalization.

  • Knowledge of HTML and CSS.

  • Conversant with Git and Github repositories

  • Deployed a knowledge center single-handedly

  • Basic understanding of typography and design

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