UrbanPiper offers an integration layer that powers the operational efficiency of 1000’s of restaurants across India for selling online through their own white-labeled platform or any of the leading food aggregator platforms — Swiggy, Zomato, UberEats, Foodpanda, Scootsy, etc.
At present, we are processing nearly 2 million transactions every month. By the end of this year, we will be growing this number to 10 million. The most defining aspects of our work relate to — consistency, reliability, scalability and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily basis.
We are looking forward to building a team of individuals who will be at the center of creating an effective, evolving and sustainable practice of capturing all the important technical knowledge and IP at UrbanPiper.
Ensure that stakeholders both within and outside the company have access to a consistent set of knowledge artifacts – documents, videos, presentations, etc.
Define the structure of the knowledge graph relevant for private and public consumption of information.
Check-in regularly with the leads of the tech, operations and sales teams to understand the gaps and need for relevant topics.
Manage the pipeline of artifacts to be created, updated or removed.
Plan and conduct interviews with relevant team members to understand workflows, processes, features, etc – to build your pipeline of artifacts.
We are looking for someone who has:
2+ years relevant technical writer experience at a product-driven company
Familiarity with document management systems.
Experience of working with markdown as well as rich text editors.
Someone who has set up or contributed significantly to a document knowledge bank.
Someone who has worked (writes, format, organize) with technical documentation, specifically, API docs, Markdown, etc.
Understanding of information architecture.
Worked and is comfortable in an individual contributor role.
Demostrable excellence in verbal and written communication.
Capability of driving and managing inter-personal engagements as part of the workflow to gather insights required for building and evolving a good knowledge base.
Understands the basics of technical documentation related to feature and workflow specs + API documentation.
Good knowledge of creating document templates for different scenarios.
Nice to haves:
Familiarity with DITA and structured authoring principles.
Experience working with translated content or internationalization.
Knowledge of HTML and CSS.
Conversant with Git and Github repositories
Deployed a knowledge center single-handedly
Basic understanding of typography and design