Onboarding Manager

Bengaluru   |   Full Time

UrbanPiper offers an integration layer that powers the operational efficiency of 1000’s of restaurants across India for selling online through their own white-labelled platform or any of the leading food aggregator platforms — Swiggy, Zomato, Foodpanda, Scootsy, etc.

At present, we are processing nearly 2 million transactions every month. By the end of this year, we will be growing this number to 10 million. The most defining aspects of our work related to — consistency, reliability, scalability and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily basis. 

We are looking for Onboarding Managers who would be responsible for assisting a merchant from the point of agreement closure to go-live on our platform.


You will:

  • Understand the product in-depth.

  • Work with merchants to understand requirements and set them up accordingly.

  • Work with different internal and external teams and stakeholders to streamline merchant on-boarding.

  • Understand problem statements from merchants and provide effective solutions. 

  • Identify areas for process improvement, or gaps in existing documentation and share learnings with the team.

  • Verify catalogues, interact with aggregators, POS’, and other 3rd party vendors to get the merchant setup on our platform.

We are looking for someone who has:

  • An ability to clearly and tactfully articulate problems and resolutions.

  • Analytical thinking to understand catalogue structures to implement them in the best way possible.

  • Good intrapersonal skills to be able to interact and effectively communicate with merchants and other 3rd parties.

  • Good proficiency with spreadsheets.

  • The capability of working independently and collaborating with different functions within Operations.

  • Ability to solve problems by utilizing tools/resources used internally.

  • Self-motivation and quick learning skills.

Nice to haves:

  • Worked in a fast-paced environment.

  • Experience with Freshdesk, Github, Postman, and Kibana.

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