Engineering

Technical Writer

Bengaluru   |   Full Time

UrbanPiper is a company powering 10k+ restaurants in India and overseas with a suite of products that helps restaurants & retailers to Automate Online Channels efficiently. We are partnered with 200+ Point-of-Sale companies. 

Our product offering includes integration with food aggregators like — Swiggy, Zomato, Dunzo, Uber Eats, etc. and a Whitelabel platform online ordering for restaurants.

We have been powering some of the merchants like Pizza Hut, Subway, McDonald's, CCD, KFC, Wow Momo, Haldiram's, Keventers, Taco Bell, etc. 


You will:

  • Ensure that stakeholders both within and outside the company have access to a consistent set of knowledge artifacts – documents, videos, presentations, etc.
  • Define the structure of the knowledge graph relevant for private and public consumption of information.
  • Check-in regularly with the leads of the tech, operations and sales teams to understand the gaps and need for relevant topics.
  • Manage the pipeline of artifacts to be created, updated or removed.
  • Plan and conduct interviews with relevant team members to understand workflows, processes, features, etc – to build your pipeline of artifacts. 

 

We are looking for someone who has:

  • 4+ years relevant technical writer experience at a product-driven company
  • Familiarity with document management systems.
  • Experience of working with markdown as well as rich text editors. Someone who has set up or contributed significantly to a document knowledge bank.
  • Someone who has worked (writes, format, organize) with technical documentation, specifically, API docs, Markdown, etc.
  • Understanding of information architecture. Worked and is comfortable in an individual contributor role.
  • Demonstrable excellence in verbal and written communication. 
  • The capability of driving and managing inter-personal engagements as part of the workflow to gather insights required for building and evolving a good knowledge base.
  • Understands the basics of technical documentation related to feature and workflow specs + API documentation.
  • Good knowledge of creating document templates for different scenarios. 


Nice to haves:

  • Experience working with translated content or internationalization.
  • Knowledge of HTML and CSS.
  • Conversant with Git and Github repositories Deployed a knowledge center single-handedly
  • Basic understanding of typography and design

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Please attach your sample work from your prior experience below (If any): 

Portfolio