Operations

Integration Specialist

Bengaluru   |   Full time

UrbanPiper offers an integration layer that powers the operational efficiency of 1000’s of restaurants across India for selling online through their own white-labeled platform or any of the leading food aggregator platforms — Swiggy, Zomato, UberEats, Foodpanda, Scootsy, etc.

At present, we are processing nearly 2 million transactions every month. By the end of this year, we will be growing this number to 10 million. The most defining aspects of our work related to — consistency, reliability, scalability and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily basis. 


We are looking for Integration Specialists who would be responsible for working with third-parties to effectively onboard them to have seamless integration in place. The Implementation Specialist would be responsible for analyzing the working of the APIs involved through payload testing, working closely with internal team members (developers, account managers, channel partnership executives) and addressing queries from all external parties involved.


You will:

  • Have a complete understanding of UrbanPiper APIs.

  • Onboard third-parties to have a seamless integration.

  • Resolve issues and clarify queries on integrations.

  • Collaborate closely with multiple contacts within the organization to identify and drive key goals.

  • Be up to date with all enhancements and features on the APIs.

  • Ensure companies receive optimum levels of service and maintain high levels of customer satisfaction resulting in increased customer loyalty and client retention.

  • Advocate customer needs/issues cross-departmentally.


We are looking for someone who has:

  • 2 - 5 years of experience in API based implementation/Integration.

  • Great attention to detail.

  • Excellent verbal and written communication skills.

  • Ability to prioritize work and work effectively on multiple tasks.

  • Ability to solve problems by utilizing available tools/resources.

  • An understanding of JSON, Restful APIs.

  • Worked on tools like Postman and Kibana.


Nice to haves:

  • Worked in a fast-paced environment.

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